What the Tech: App of the Day, Muse - WRDW

AUGUSTA, Ga. (WRDW/WAGT) - Meta has a new artificial intelligence app, but Muse isn’t designed to be just another chatbot.

While people typically use AI platforms such as ChatGPT, Claude and Gemini by asking questions and getting answers, Meta’s Muse is built around a different idea: give the AI a job and let it do the work.

Muse is what’s known as an AI agent. It can control its own computer and web browser, visit websites and carry out multi-step tasks on a user’s behalf.

I put it to the test.

I asked Muse to find a hotel room in Miami near the cruise port for a night in December. Within seconds, Muse opened its own browser and began searching for nearby hotels with available rooms.

A few minutes later, it had found a room and was ready to make the reservation. I only needed to give it permission to complete the booking.

For another test, I asked Muse to buy tickets to an Eagles concert next year in Las Vegas and find two nights at the Venetian hotel.

Muse asked which concert date I wanted, opened Ticketmaster and began searching for tickets. To complete the purchase, it needed information including my name, address and credit card number.

Giving AI a job

Muse can also be given tasks that continue running the background.

I told Muse to monitor my website, WhatTheTech.tv, and whenever it finds a new story, promote that story on my Facebook page.

That’s one of the biggest differences between using an AI as a chatbot and using one as an agent. You don’t necessarily have to sit there and continue giving it instructions. Once the task is set up, Muse can continue working in the background.

Meta says Muse can also be connected to services such as email and messaging, allowing it to take action when something happens, such as receiving a new message.

Other major AI companies are also developing agents capable of taking actions, so the technology isn’t exclusive to Meta. But with Muse, Meta is putting those agent capabilities at the center of the experience.

Convenience comes with a tradeoff

The more services and accounts you allow an AI agent to access, the more useful it can become. But that also means giving AI access to more of your digital life.

A Muse task could potentially require access to websites, accounts, files or payment information depending on what you’re asking it to do. Users should pay attention to what permissions they’re granting and when Muse requires approval before completing an action.

That distinction becomes especially important as AI moves beyond simply suggesting what you should do and begins doing things on your behalf.

Meta also plans to integrate Muse with its AI glasses. That could allow someone to look at an object in the real world and ask Muse to find it online or help purchase it.

Muse is currently available for iPhone and Android, with a separate version for Mac.

The bigger change represented by Muse isn’t that AI suddenly has more answers. It’s that AI is increasingly being given the ability to act.

For consumers, that can be incredibly convenient. It also makes the question of how much access we’re willing to give AI more important than ever.

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