Introducing Predictive Service with Generative AI Insights | CDK Service Product Update - CDK Global
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Fixed Operations>Fixed Operations Suite
CDK Service Introduces Predictive Service With Generative AI Insights
September 18, 2026
Predictive Service analyzes millions of repair records and vehicle-specific factors to flag potential failures, so Technicians can take proactive action, uncover new service opportunities, and help prevent future breakdowns. It’s available today for U.S.-based dealerships and easily enabled in your CDK Service settings.
What's New
- Introduced Predictive Service, a generative AI-powered capability within CDK Service
- Provides personalized inspection points based on a customer's specific vehicle
- Uses vehicle-specific insights and historical repair data to identify potential failure points
- Available today for U.S.-based dealerships and can be enabled through CDK Service settings
How This Helps Car Dealers
- Improves Technician efficiency by focusing inspections on high-probability failure points
- Increases repair order value by identifying additional service opportunities
- Builds customer trust through proactive recommendations that support long-term vehicle health
- Leverages insights from millions of historical repair orders to make more informed service recommendations
Key Takeaways
Predictive Service in CDK Service uses generative AI and vehicle-specific data to help dealerships identify potential vehicle issues earlier, personalize inspections, and uncover additional service opportunities before problems become costly repairs.
Learn More About CDK Solutions
Predictive Service is one of many AI-powered capabilities available in CDK Service. It helps dealerships connect customer, vehicle and service data to deliver more personalized experiences, uncover new revenue opportunities, and drive operational efficiency across the ownership journey.