State orders National Grid, other utilities to disclose all AI use - WWNY
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WATERTOWN, New York (WWNY) - As concerns rise over the risks of artificial intelligence, the state Public Service Commission wants to know exactly how New York’s utilities are using AI.
The PSC launched an inquiry Thursday, ordering utilities, including National Grid, to disclose all uses of AI systems in their operations within 60 days.
According to the commission, utilities are now relying on AI systems to perform basic functions, such as customer service, predictive maintenance, and facility safety inspections.
The PSC noted that AI systems create risks for organizations and are susceptible to hallucinations, algorithmic biases, transparency issues, data privacy concerns, misconfiguration errors, cybersecurity attacks, and functional brittleness.
Companies must disclose policies
Companies are also told to reveal their policies, procedures, and protocols governing their use of the technology.
The PSC will evaluate the information and determine whether additional protections and policies are needed.
According to the PSC, utilities are now relying on AI systems to perform basic functions, such as customer service, predictive maintenance, and facility safety inspections.
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