The Hidden Costs of Monitoring Employees with AI - hbr.org
Кратко: AI is making employee monitoring cheaper, more granular, and continuous—but lower costs can encourage companies to overuse controls without considering their broader consequences. ResearchLinus Arauz operates 10 points of sale across two large airports and has responsibilities that extend to nearly 100 food and non-food retail locations across several airport programs.
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High confidence: full text extraction produced 593 characters.
High confidence: full text extraction produced 593 characters.
Summary.
AI is making employee monitoring cheaper, more granular, and continuous—but lower costs can encourage companies to overuse controls without considering their broader consequences. ResearchLinus Arauz operates 10 points of sale across two large airports and has responsibilities that extend to nearly 100 food and non-food retail locations across several airport programs. Some of those locations have no staff at all. Travelers simply walk up and take whatever they want off the shelf—a sandwich, a bottle of water. They’re supposed to pay, but no one is there to ensure that they do.