Uber cuts dozens of jobs amid AI restructuring - Yahoo Finance Singapore

Companies have often described artificial intelligence as a tool that will help employees work faster rather than replace them.

But a growing number of major employers are now directly linking workforce reductions to the technology.

Meta recently eliminated thousands of positions as it redirects spending and resources toward artificial-intelligence infrastructure.

Meanwhile, Block recently cut roughly 4,000 jobs after CEO Jack Dorsey posted on X (the former Twitter) saying that AI had fundamentally changed how the company operates.

Now, Uber is eliminating customer service jobs as it restructures the organization to reportedly rely more on artificial intelligence.

Uber Technologies will permanently cut 41 positions at its San Francisco campuses and among its remote California workforce on Sept. 21, according to a recent Worker Adjustment and Retraining Notification (WARN) notice reviewed by TheStreet.

The latest cuts include service-team analysts, Community Operations management, Centers of Excellence employees, and program-management positions, indicating that the layoffs affect Uber's customer-service organization.

The filing also says approximately nine affected employees may be offered the opportunity to remain with Uber if they relocate.

The notice does not identify the destination offices or say whether Uber will cover their moving expenses.

Uber did not immediately respond to TheStreet's request for comment.

Uber cuts service and Community Operations jobs

Most of the California layoffs will affect employees tied to Uber's main campus at 1655 Third Street in San Francisco.

The company is eliminating 26 positions connected to that location, one position at its nearby 1725 Third Street office, and 14 remote California positions.

The largest affected group consists of 13 Service Team Analyst III employees.

More Layoffs:

Other affected jobs include nine Centers of Excellence specialists, two Centers of Excellence team leads, eight program managers, and several program specialist positions.

Uber's Community Operations organization provides support to riders, drivers, couriers, restaurants, and other merchants using its platforms.

On July 22, Bloomberg first reported that Uber was cutting roughly 10% of its Community Operations organization as it consolidated teams, eliminated management positions, and increased its use of artificial intelligence.