{"id":92008,"topic":"ai","source":"The Futurum Group","title":"SAP Closes the Feedback Loop With AI-Powered Customer Influence Relaunch - The Futurum Group","url":"https://futurumgroup.com/insights/sap-closes-the-feedback-loop-with-ai-powered-customer-influence-relaunch/","url_hash":"5e8993feb0268caaa39331c7927b12a20ba43278","author":"","summary":"<a href=\"https://news.google.com/rss/articles/CBMiqwFBVV95cUxOMFVhek1XV1E1QXZ6MDc2cTE0YTdGaXZOaHJ6NkZndlhadjRhNGRCampDaXVWaXlRbnQwakJoczEyZTVaNjBQM2ZXaHBBZHhZZ1M4NWwxS2Q0dk8wYWJTVDRSZGpZX3ZiRTBydnpfcWg5RE84ZlVJeF80bVdROHV3dTBhNmVYVmFvZ3luMm9sclJPZ1NEVnU3c0xoMmdGVFNNUHEtclktbUR2Rlk?oc=5\" target=\"_blank\">SAP Closes the Feedback Loop With AI-Powered Customer Influence Relaunch</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">The Futurum Group</font>","content":null,"image_url":null,"lang":"en","published_at":"2026-09-28T14:22:06+00:00","fetched_at":"2026-09-28T15:15:06+00:00","status":"read","starred":0,"extract_state":"failed","summary_auto":null,"cluster_id":null,"extract_retries":2,"extract_error":"trafilatura_none","contract_version":"news_item.v1","format_contract_version":"news_item_formats.v1","dedup_url":"https://futurumgroup.com/insights/sap-closes-the-feedback-loop-with-ai-powered-customer-influence-relaunch/","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"low","confidence":0.2,"failure_kind":"extractor_empty","retryable":false,"retry_after_attempts":0,"reason":"Low confidence: extractor returned no usable article text.","operator_guidance":{"severity":"warning","recommended_action":"use_summary_with_caveat","next_step":"Use the available summary only with a visible quality caveat.","operator_label":"Use summary with caveat","can_retry":false,"can_use_summary":true,"diagnostics_required":true},"content_depth":{"contract_version":"content_depth.v1","category":"summary_only","label":"Summary only","has_full_text":false,"has_summary":true,"content_length":0,"summary_length":438,"usable_text_length":438,"source_field":"summary"},"legacy_collapsed":false,"signals":{"extract_state":"failed","extract_error":"trafilatura_none","extract_retries":2,"content_length":0,"summary_length":438}},"news_item":{"id":92008,"canonical_url":"https://futurumgroup.com/insights/sap-closes-the-feedback-loop-with-ai-powered-customer-influence-relaunch/","source_url":"https://futurumgroup.com/insights/sap-closes-the-feedback-loop-with-ai-powered-customer-influence-relaunch/","title":"SAP Closes the Feedback Loop With AI-Powered Customer Influence Relaunch - 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