{"id":88329,"topic":"ai","source":"PYMNTS.com","title":"Crocs Puts One AI Agent in Charge of Sales and Service - PYMNTS.com","url":"https://www.pymnts.com/news/artificial-intelligence/2026/crocs-puts-one-ai-agent-in-charge-of-sales-and-service/","url_hash":"067abe7608f15091f90c0dd46d19cf12d897bd5a","author":"","summary":"<a href=\"https://news.google.com/rss/articles/CBMisgFBVV95cUxNeU1CcURKQXd2TE5wcmdEcWRqU3ZrTlVmdzZOV25QT0NQTjY4b2t0eTZ5czd0cGZLTmU3Vml1cVJUWjd1UVZLcGxiTzNjMFlTWm55SnhGVE1vWWhQTkhYQzIzN28zWEJFUmk1aVozQUQzZnVLQno5MktEb216eGJyY09QLXBHZWVTMFJfR2RYZzZDX3c4YUM1a2F4M1NiVnh4N0ZpR0d6TDN4TkI0d05kVFFn?oc=5\" target=\"_blank\">Crocs Puts One AI Agent in Charge of Sales and Service</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">PYMNTS.com</font>","content":null,"image_url":null,"lang":"en","published_at":"2026-09-22T22:58:56+00:00","fetched_at":"2026-09-22T23:15:04+00:00","status":"read","starred":0,"extract_state":"failed","summary_auto":null,"cluster_id":null,"extract_retries":2,"extract_error":"trafilatura_none","contract_version":"news_item.v1","format_contract_version":"news_item_formats.v1","dedup_url":"https://www.pymnts.com/news/artificial-intelligence/2026/crocs-puts-one-ai-agent-in-charge-of-sales-and-service/","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"low","confidence":0.2,"failure_kind":"extractor_empty","retryable":false,"retry_after_attempts":0,"reason":"Low confidence: extractor returned no usable article text.","operator_guidance":{"severity":"warning","recommended_action":"use_summary_with_caveat","next_step":"Use the available summary only with a visible quality caveat.","operator_label":"Use summary with caveat","can_retry":false,"can_use_summary":true,"diagnostics_required":true},"content_depth":{"contract_version":"content_depth.v1","category":"summary_only","label":"Summary only","has_full_text":false,"has_summary":true,"content_length":0,"summary_length":422,"usable_text_length":422,"source_field":"summary"},"legacy_collapsed":false,"signals":{"extract_state":"failed","extract_error":"trafilatura_none","extract_retries":2,"content_length":0,"summary_length":422}},"news_item":{"id":88329,"canonical_url":"https://www.pymnts.com/news/artificial-intelligence/2026/crocs-puts-one-ai-agent-in-charge-of-sales-and-service/","source_url":"https://www.pymnts.com/news/artificial-intelligence/2026/crocs-puts-one-ai-agent-in-charge-of-sales-and-service/","title":"Crocs Puts One AI Agent in Charge of Sales and Service - 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