{"id":88217,"topic":"ai","source":"WZTV","title":"Meet Iris: Tennessee launches AI chatbot for professional licensing help - WZTV","url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","url_hash":"7daea4bc96f67eb21592748d82b5a71abc27b5e5","author":"","summary":"<a href=\"https://news.google.com/rss/articles/CBMilAFBVV95cUxQWjE4VzhDX1YwT2MtZUpKS3BsNmRFZWlVSF9XWXFQSDFyNDIzRnhEdnZYdHdYMGxwQnFSdVg2MWNTV2xZZ3hnek43UjFSWGNCT1EweG5ndmpKVzNFVUVmbzR5RzF3VXIyajh0WURhUlJOenpLUkJwWnpnOGNjS2d6alhmQ3NZQUo3YV9fWjBXdmRRT2Y3?oc=5\" target=\"_blank\">Meet Iris: Tennessee launches AI chatbot for professional licensing help</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">WZTV</font>","content":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.\nThe chatbot, called Iris, is available through the department’s CORE licensing system and the Regulatory Boards Division website, TDCI announced Tuesday.\nNamed for Tennessee’s state flower, Iris is designed to assist the more than 357,000 licensees covered by the division’s 26 regulatory programs, according to the agency. That includes professionals such as contractors, real estate agents and motor vehicle salespeople.\nRELATED NEWS | OpenAI reveals AI models tried to bypass safeguards, hide mistakes\nPeople can use the chatbot to ask about licensing requirements and to request information about licensed individuals and businesses, TDCI said.\nThe agency said Iris is available in English and Spanish and can be used outside the department’s regular customer-service hours of 8 a.m. to 4:30 p.m. Central Time on weekdays.\nTDCI said the chatbot can access licensees’ applications and files in the CORE database but cannot share customers’ personal data. The agency also said Iris will notify users when it cannot answer a question and when a human customer-service representative is needed.\n“Iris is a seamless transition between traditional customer service representatives and artificial intelligence,” TDCI Commissioner Carter Lawrence said in a statement.\nRELATED NEWS | Reading scores slide amid worries that AI is shortcutting learning\nTDCI said the chatbot had a soft launch in August before Tuesday’s broader announcement.\nThe department’s Customer Service Center processed 163,910 initial and renewal professional-license applications and received 220,960 customer inquiries in 2025, according to TDCI. The agency said its average wait time fell by more than four minutes last year and that it maintained a 96% customer-satisfaction rating.\nFor now, Iris is focused on licensing questions. Customers can find it by selecting the chat icon on the CORE website or TDCI’s Regulatory Boards Division website.","image_url":"https://fox17.com/resources/media/85862a2c-cae6-452a-a3b3-6a773e94fa44-jumbo16x9_classictoyscomputeruserwithmouseandkeyboardjpg1619802ver10.jpg?1514806282505","lang":"en","published_at":"2026-09-22T17:28:21+00:00","fetched_at":"2026-09-22T18:15:04+00:00","status":"read","starred":0,"extract_state":"ok","summary_auto":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.","cluster_id":null,"extract_retries":0,"extract_error":null,"contract_version":"news_item.v1","format_contract_version":"news_item_formats.v1","dedup_url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 2240 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":2240,"summary_length":322,"usable_text_length":2240,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":2240,"summary_length":322}},"news_item":{"id":88217,"canonical_url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","source_url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","title":"Meet Iris: Tennessee launches AI chatbot for professional licensing help - WZTV","source_name":"WZTV","author":null,"published_at":"2026-09-22T17:28:21+00:00","locale":"en","topic":"ai","tags":[],"rss_summary":"<a href=\"https://news.google.com/rss/articles/CBMilAFBVV95cUxQWjE4VzhDX1YwT2MtZUpKS3BsNmRFZWlVSF9XWXFQSDFyNDIzRnhEdnZYdHdYMGxwQnFSdVg2MWNTV2xZZ3hnek43UjFSWGNCT1EweG5ndmpKVzNFVUVmbzR5RzF3VXIyajh0WURhUlJOenpLUkJwWnpnOGNjS2d6alhmQ3NZQUo3YV9fWjBXdmRRT2Y3?oc=5\" target=\"_blank\">Meet Iris: Tennessee launches AI chatbot for professional licensing help</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">WZTV</font>","full_text":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.\nThe chatbot, called Iris, is available through the department’s CORE licensing system and the Regulatory Boards Division website, TDCI announced Tuesday.\nNamed for Tennessee’s state flower, Iris is designed to assist the more than 357,000 licensees covered by the division’s 26 regulatory programs, according to the agency. That includes professionals such as contractors, real estate agents and motor vehicle salespeople.\nRELATED NEWS | OpenAI reveals AI models tried to bypass safeguards, hide mistakes\nPeople can use the chatbot to ask about licensing requirements and to request information about licensed individuals and businesses, TDCI said.\nThe agency said Iris is available in English and Spanish and can be used outside the department’s regular customer-service hours of 8 a.m. to 4:30 p.m. Central Time on weekdays.\nTDCI said the chatbot can access licensees’ applications and files in the CORE database but cannot share customers’ personal data. The agency also said Iris will notify users when it cannot answer a question and when a human customer-service representative is needed.\n“Iris is a seamless transition between traditional customer service representatives and artificial intelligence,” TDCI Commissioner Carter Lawrence said in a statement.\nRELATED NEWS | Reading scores slide amid worries that AI is shortcutting learning\nTDCI said the chatbot had a soft launch in August before Tuesday’s broader announcement.\nThe department’s Customer Service Center processed 163,910 initial and renewal professional-license applications and received 220,960 customer inquiries in 2025, according to TDCI. The agency said its average wait time fell by more than four minutes last year and that it maintained a 96% customer-satisfaction rating.\nFor now, Iris is focused on licensing questions. Customers can find it by selecting the chat icon on the CORE website or TDCI’s Regulatory Boards Division website.","excerpt":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.","extraction":{"state":"ok","confidence":0.9,"error":null,"explanation":"High confidence: full text extraction produced 2240 characters.","diagnostics_url":"/api/diagnose?url=https%3A//fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 2240 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":2240,"summary_length":322,"usable_text_length":2240,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":2240,"summary_length":322}}},"display_formats":["compact","card","full","digest_section","json"]},"daily_stack_record":{"title":"Meet Iris: Tennessee launches AI chatbot for professional licensing help - WZTV","url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","summary":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.","source":"WZTV","date":"2026-09-22T17:28:21+00:00","content":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.\nThe chatbot, called Iris, is available through the department’s CORE licensing system and the Regulatory Boards Division website, TDCI announced Tuesday.\nNamed for Tennessee’s state flower, Iris is designed to assist the more than 357,000 licensees covered by the division’s 26 regulatory programs, according to the agency. That includes professionals such as contractors, real estate agents and motor vehicle salespeople.\nRELATED NEWS | OpenAI reveals AI models tried to bypass safeguards, hide mistakes\nPeople can use the chatbot to ask about licensing requirements and to request information about licensed individuals and businesses, TDCI said.\nThe agency said Iris is available in English and Spanish and can be used outside the department’s regular customer-service hours of 8 a.m. to 4:30 p.m. Central Time on weekdays.\nTDCI said the chatbot can access licensees’ applications and files in the CORE database but cannot share customers’ personal data. The agency also said Iris will notify users when it cannot answer a question and when a human customer-service representative is needed.\n“Iris is a seamless transition between traditional customer service representatives and artificial intelligence,” TDCI Commissioner Carter Lawrence said in a statement.\nRELATED NEWS | Reading scores slide amid worries that AI is shortcutting learning\nTDCI said the chatbot had a soft launch in August before Tuesday’s broader announcement.\nThe department’s Customer Service Center processed 163,910 initial and renewal professional-license applications and received 220,960 customer inquiries in 2025, according to TDCI. The agency said its average wait time fell by more than four minutes last year and that it maintained a 96% customer-satisfaction rating.\nFor now, Iris is focused on licensing questions. Customers can find it by selecting the chat icon on the CORE website or TDCI’s Regulatory Boards Division website.","confidence":0.9,"diagnostics_url":"/api/diagnose?url=https%3A//fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","quality_bucket":"high","failure_kind":"none","retryable":false,"quality_reason":"High confidence: full text extraction produced 2240 characters.","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 2240 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":2240,"summary_length":322,"usable_text_length":2240,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":2240,"summary_length":322}},"tags":[]},"fallback_formats":["markdown","json","html"],"actions":{"read":"/item/88217","export_markdown":"/api/items/88217/export?format=markdown","export_json":"/api/items/88217/export?format=json","diagnose":"/api/diagnose?url=https%3A//fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help"},"formats":{"full":{"id":88217,"title":"Meet Iris: Tennessee launches AI chatbot for professional licensing help - WZTV","url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","source":"WZTV","author":null,"published_at":"2026-09-22T17:28:21+00:00","locale":"en","topic":"ai","tags":[],"excerpt":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.","full_text":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.\nThe chatbot, called Iris, is available through the department’s CORE licensing system and the Regulatory Boards Division website, TDCI announced Tuesday.\nNamed for Tennessee’s state flower, Iris is designed to assist the more than 357,000 licensees covered by the division’s 26 regulatory programs, according to the agency. That includes professionals such as contractors, real estate agents and motor vehicle salespeople.\nRELATED NEWS | OpenAI reveals AI models tried to bypass safeguards, hide mistakes\nPeople can use the chatbot to ask about licensing requirements and to request information about licensed individuals and businesses, TDCI said.\nThe agency said Iris is available in English and Spanish and can be used outside the department’s regular customer-service hours of 8 a.m. to 4:30 p.m. Central Time on weekdays.\nTDCI said the chatbot can access licensees’ applications and files in the CORE database but cannot share customers’ personal data. The agency also said Iris will notify users when it cannot answer a question and when a human customer-service representative is needed.\n“Iris is a seamless transition between traditional customer service representatives and artificial intelligence,” TDCI Commissioner Carter Lawrence said in a statement.\nRELATED NEWS | Reading scores slide amid worries that AI is shortcutting learning\nTDCI said the chatbot had a soft launch in August before Tuesday’s broader announcement.\nThe department’s Customer Service Center processed 163,910 initial and renewal professional-license applications and received 220,960 customer inquiries in 2025, according to TDCI. The agency said its average wait time fell by more than four minutes last year and that it maintained a 96% customer-satisfaction rating.\nFor now, Iris is focused on licensing questions. Customers can find it by selecting the chat icon on the CORE website or TDCI’s Regulatory Boards Division website.","reading_time_min":2,"extraction":{"state":"ok","confidence":0.9,"error":null,"explanation":"High confidence: full text extraction produced 2240 characters.","diagnostics_url":"/api/diagnose?url=https%3A//fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 2240 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":2240,"summary_length":322,"usable_text_length":2240,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":2240,"summary_length":322}}},"quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 2240 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":2240,"summary_length":322,"usable_text_length":2240,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":2240,"summary_length":322}},"actions":{"read":"/item/88217","export_markdown":"/api/items/88217/export?format=markdown","export_json":"/api/items/88217/export?format=json","diagnose":"/api/diagnose?url=https%3A//fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help"}},"digest":{"id":88217,"title":"Meet Iris: Tennessee launches AI chatbot for professional licensing help - WZTV","url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","source":"WZTV","topic":"ai","published_at":"2026-09-22T17:28:21+00:00","excerpt":"Meet Iris: Tennessee launches AI chatbot for professional licensing help NASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with…","quality_bucket":"high","quality_reason":"High confidence: full text extraction produced 2240 characters.","reading_time_min":2,"cluster_id":null},"card":{"display_title":"Meet Iris: Tennessee launches AI chatbot for professional licensing help - WZTV","subtitle":"WZTV · 2026-09-22","summary":"Meet Iris: Tennessee launches AI chatbot for professional licensing help NASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to…","badges":["quality:high"],"links":{"read":"/item/88217","original":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","diagnose":"/api/diagnose?url=https%3A//fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help"},"quality_warning":null},"export":{"title":"Meet Iris: Tennessee launches AI chatbot for professional licensing help - WZTV","url":"https://fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","summary":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.","source":"WZTV","date":"2026-09-22T17:28:21+00:00","content":"Meet Iris: Tennessee launches AI chatbot for professional licensing help\nNASHVILLE, Tenn. (WZTV) — The Tennessee Department of Commerce & Insurance has launched an artificial intelligence-powered chatbot intended to provide around-the-clock help to licensed professionals with questions about state licensing requirements.\nThe chatbot, called Iris, is available through the department’s CORE licensing system and the Regulatory Boards Division website, TDCI announced Tuesday.\nNamed for Tennessee’s state flower, Iris is designed to assist the more than 357,000 licensees covered by the division’s 26 regulatory programs, according to the agency. That includes professionals such as contractors, real estate agents and motor vehicle salespeople.\nRELATED NEWS | OpenAI reveals AI models tried to bypass safeguards, hide mistakes\nPeople can use the chatbot to ask about licensing requirements and to request information about licensed individuals and businesses, TDCI said.\nThe agency said Iris is available in English and Spanish and can be used outside the department’s regular customer-service hours of 8 a.m. to 4:30 p.m. Central Time on weekdays.\nTDCI said the chatbot can access licensees’ applications and files in the CORE database but cannot share customers’ personal data. The agency also said Iris will notify users when it cannot answer a question and when a human customer-service representative is needed.\n“Iris is a seamless transition between traditional customer service representatives and artificial intelligence,” TDCI Commissioner Carter Lawrence said in a statement.\nRELATED NEWS | Reading scores slide amid worries that AI is shortcutting learning\nTDCI said the chatbot had a soft launch in August before Tuesday’s broader announcement.\nThe department’s Customer Service Center processed 163,910 initial and renewal professional-license applications and received 220,960 customer inquiries in 2025, according to TDCI. The agency said its average wait time fell by more than four minutes last year and that it maintained a 96% customer-satisfaction rating.\nFor now, Iris is focused on licensing questions. Customers can find it by selecting the chat icon on the CORE website or TDCI’s Regulatory Boards Division website.","confidence":0.9,"diagnostics_url":"/api/diagnose?url=https%3A//fox17.com/news/local/tennessee-launches-ai-chatbot-for-professional-licensing-help","quality_bucket":"high","failure_kind":"none","retryable":false,"quality_reason":"High confidence: full text extraction produced 2240 characters.","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 2240 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":2240,"summary_length":322,"usable_text_length":2240,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":2240,"summary_length":322}},"tags":[],"format_contract_version":"news_item_formats.v1"}}}