# Aflac’s Customer Experience Strategy: Knowing When AI Should Step Aside For A Human - Forbes

*Источник: Forbes*
*Дата: 2026-09-20*
*Язык: en*

<a href="https://news.google.com/rss/articles/CBMizAFBVV95cUxQWGV4OWhhUTZQbGMwa0ctdmRwaUptX3hweUh4TFNCQjVycUg5V0x2ajlKY0xhOTBJOVNNbFF5eExXa0ZEQmo1akRUSzdRN25KN2xSZTM2dFlPNjB5bTVVNU5La3dQZHROR1NfNmtMb08zWVFlQzNpWFNORkpYZ1FZQ1Fka2FpVm9aWWZzeDdMeExWZm1wSy1NWUNsN1hxM3Bua0QzNW5BdUYxRXB6XzI4dnZ3eEI5TVNZenltOXZmaEtrbzdhZ0dxWmU1a04?oc=5" target="_blank">Aflac’s Customer Experience Strategy: Knowing When AI Should Step Aside For A Human</a>&nbsp;&nbsp;<font color="#6f6f6f">Forbes</font>

[Оригинал](https://www.forbes.com/sites/shephyken/2026/09/20/aflacs-customer-experience-strategy-knowing-when-ai-should-step-aside-for-a-human/)