{"id":84522,"topic":"ai","source":"WebWire","title":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business - WebWire","url":"https://www.webwire.com/ViewPressRel.asp?SESSIONID=&aId=360615","url_hash":"397cfdf5b3f6502d3d8858cb85798bf428b90ebc","author":"","summary":"<a href=\"https://news.google.com/rss/articles/CBMiaEFVX3lxTE5LZlExWFNTa0dIeWN6VVZzQVpwWjNhSzh1MWJlX0RZdWhjSE9oZWs2Mkc2dHF5OGxxMTZnRnpvaEVjWVVkR0hpYjBKbjJ6NzRNbmN5OVo1X3psUUxtbWRhNjAwTXN3WUYy?oc=5\" target=\"_blank\">Zendesk Introduces Specialized AI Agents Purpose-built for Your Business</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">WebWire</font>","content":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward.\nZendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each companys unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows.\nThe launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise. Together, they help organizations trust AI with more complex work from start to finish.\nThe era of generic, one-size-fits-all AI agents is over. The best agents are specialists: deeply grounded in the work, the industry, and the business they serve, said Shashi Upadhyay, President of Product, Engineering and AI, Zendesk. Specialized Agents give organizations the expertise and context to take on more complex work, earn trust, and drive quantitative impact.\nSpecialized Agents are a key step toward Zendesks Autonomous Service Workforce, first introduced at Relate 2026. The vision is simple: AI takes on more of the work while businesses remain in control of how that work gets done.\nIndustry Expertise Out of the Box\nIndustry Agents are built for the work businesses within a specific industry have in common. Zendesk is launching with commerce, where AI agents can help customers shop, manage orders, process returns and exchanges, resolve delivery issues, and handle refunds. Over time, Zendesk will expand Industry Agents to additional industries, including financial services, media, and technology, bringing the same industry-specific expertise to the work those businesses handle every day.\nIndustry Agents combine Zendesk AI with the systems, policies, and expertise required to complete high-value workflows from start to finish. In commerce, that means connecting to systems such as Shopify, Narvar, Stripe, and Riskified to understand the customers request, retrieve the right information, and take action without requiring customers or service teams to move between multiple systems.\nZendesk is also working with Riskified to bring industry-leading risk intelligence directly into commerce workflows, helping retailers make smarter decisions about returns, refunds, and exchanges while reducing fraud and policy abuse.\nZendesk Industry Agents are the AI-first platform redefining retail service at scale, said Jeff Otto, Chief Marketing Officer of Riskified. Were excited to embed our specialist AI agents and Identity Risk Intelligence so that every agent, AI or human, confidently knows who theyre actually engaging with, creating delightful experiences for good customers while protecting retailers from fraud and abuse losses.\nCustom Agents for the Work Only Your Business Knows\nNot every workflow can come out of the box.\nEvery business has its own policies, approvals and ways of operating. Using Agent BuilderZendesks no-code environment for creating, testing and deploying agentsbusinesses can now build Custom Agents attuned to how their business is run. Customers have already run more than 1 million Custom Agent executions within seven weeks of launch. Some are seeing automated resolution rates spike 10% post-deployment.\nBusinesses define the job an agent owns, the systems it can use, the actions it can take and where human approval is required. Agents can also run proactively in response to business events or on a schedule, extending automation beyond customer-initiated requests.\nWe want to resolve issues from beginning to end so consumers can get back to using their machines every day, says Leora Machlis, Director of Global Customer Care at SodaStream. Customizing our integrations helps us act quickly as customer needs change.\nWhen a Toniebox isnt working, its not just a technical issueits a toddler waiting, says Lauren Cooper, Director of Global Customer Happiness at Tonies. Parents want answers now, not another hold or a long conversation.\nOne Workforce. Any Service Platform.\nIndustry and Custom Agents can run in Zendesk or in service environments including Salesforce and ServiceNow, giving businesses specialized AI without requiring them to replace the systems they already use.\nAs agents complete more work, Zendesk continuously learns from the resulting outcomes, helping organizations understand what worked, where agents needed help and how future service can improve.\nTo learn more, read the announcement blog or visit www.zendesk.com/service/ai/ai-agents/specialized-agents\n( Press Release Image: https://photos.webwire.com/prmedia/7/360615/360615-1.jpg )\nWebWireID360615\nThis news content was configured by WebWire editorial staff. Linking is permitted.\nNews Release Distribution and Press Release Distribution Services Provided by WebWire.","image_url":"https://photos.webwire.com/prmedia/7/360615/360615-1-m.jpg","lang":"en","published_at":"2026-09-17T11:32:38+00:00","fetched_at":"2026-09-17T12:15:11+00:00","status":"read","starred":0,"extract_state":"ok","summary_auto":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward. Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry.","cluster_id":3515786,"extract_retries":0,"extract_error":null,"contract_version":"news_item.v1","format_contract_version":"news_item_formats.v1","dedup_url":"https://www.webwire.com/ViewPressRel.asp?SESSIONID=&aId=360615","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 4979 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":4979,"summary_length":326,"usable_text_length":4979,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":4979,"summary_length":326}},"news_item":{"id":84522,"canonical_url":"https://www.webwire.com/ViewPressRel.asp?SESSIONID=&aId=360615","source_url":"https://www.webwire.com/ViewPressRel.asp?SESSIONID=&aId=360615","title":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business - WebWire","source_name":"WebWire","author":null,"published_at":"2026-09-17T11:32:38+00:00","locale":"en","topic":"ai","tags":[],"rss_summary":"<a href=\"https://news.google.com/rss/articles/CBMiaEFVX3lxTE5LZlExWFNTa0dIeWN6VVZzQVpwWjNhSzh1MWJlX0RZdWhjSE9oZWs2Mkc2dHF5OGxxMTZnRnpvaEVjWVVkR0hpYjBKbjJ6NzRNbmN5OVo1X3psUUxtbWRhNjAwTXN3WUYy?oc=5\" target=\"_blank\">Zendesk Introduces Specialized AI Agents Purpose-built for Your Business</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">WebWire</font>","full_text":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward.\nZendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each companys unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows.\nThe launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise. Together, they help organizations trust AI with more complex work from start to finish.\nThe era of generic, one-size-fits-all AI agents is over. The best agents are specialists: deeply grounded in the work, the industry, and the business they serve, said Shashi Upadhyay, President of Product, Engineering and AI, Zendesk. Specialized Agents give organizations the expertise and context to take on more complex work, earn trust, and drive quantitative impact.\nSpecialized Agents are a key step toward Zendesks Autonomous Service Workforce, first introduced at Relate 2026. The vision is simple: AI takes on more of the work while businesses remain in control of how that work gets done.\nIndustry Expertise Out of the Box\nIndustry Agents are built for the work businesses within a specific industry have in common. Zendesk is launching with commerce, where AI agents can help customers shop, manage orders, process returns and exchanges, resolve delivery issues, and handle refunds. Over time, Zendesk will expand Industry Agents to additional industries, including financial services, media, and technology, bringing the same industry-specific expertise to the work those businesses handle every day.\nIndustry Agents combine Zendesk AI with the systems, policies, and expertise required to complete high-value workflows from start to finish. In commerce, that means connecting to systems such as Shopify, Narvar, Stripe, and Riskified to understand the customers request, retrieve the right information, and take action without requiring customers or service teams to move between multiple systems.\nZendesk is also working with Riskified to bring industry-leading risk intelligence directly into commerce workflows, helping retailers make smarter decisions about returns, refunds, and exchanges while reducing fraud and policy abuse.\nZendesk Industry Agents are the AI-first platform redefining retail service at scale, said Jeff Otto, Chief Marketing Officer of Riskified. Were excited to embed our specialist AI agents and Identity Risk Intelligence so that every agent, AI or human, confidently knows who theyre actually engaging with, creating delightful experiences for good customers while protecting retailers from fraud and abuse losses.\nCustom Agents for the Work Only Your Business Knows\nNot every workflow can come out of the box.\nEvery business has its own policies, approvals and ways of operating. Using Agent BuilderZendesks no-code environment for creating, testing and deploying agentsbusinesses can now build Custom Agents attuned to how their business is run. Customers have already run more than 1 million Custom Agent executions within seven weeks of launch. Some are seeing automated resolution rates spike 10% post-deployment.\nBusinesses define the job an agent owns, the systems it can use, the actions it can take and where human approval is required. Agents can also run proactively in response to business events or on a schedule, extending automation beyond customer-initiated requests.\nWe want to resolve issues from beginning to end so consumers can get back to using their machines every day, says Leora Machlis, Director of Global Customer Care at SodaStream. Customizing our integrations helps us act quickly as customer needs change.\nWhen a Toniebox isnt working, its not just a technical issueits a toddler waiting, says Lauren Cooper, Director of Global Customer Happiness at Tonies. Parents want answers now, not another hold or a long conversation.\nOne Workforce. Any Service Platform.\nIndustry and Custom Agents can run in Zendesk or in service environments including Salesforce and ServiceNow, giving businesses specialized AI without requiring them to replace the systems they already use.\nAs agents complete more work, Zendesk continuously learns from the resulting outcomes, helping organizations understand what worked, where agents needed help and how future service can improve.\nTo learn more, read the announcement blog or visit www.zendesk.com/service/ai/ai-agents/specialized-agents\n( Press Release Image: https://photos.webwire.com/prmedia/7/360615/360615-1.jpg )\nWebWireID360615\nThis news content was configured by WebWire editorial staff. Linking is permitted.\nNews Release Distribution and Press Release Distribution Services Provided by WebWire.","excerpt":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward. Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry.","extraction":{"state":"ok","confidence":0.9,"error":null,"explanation":"High confidence: full text extraction produced 4979 characters.","diagnostics_url":"/api/diagnose?url=https%3A//www.webwire.com/ViewPressRel.asp%3FSESSIONID%3D%26aId%3D360615","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"high","confidence":0.9,"failure_kind":"none","retryable":false,"retry_after_attempts":0,"reason":"High confidence: full text extraction produced 4979 characters.","operator_guidance":{"severity":"ok","recommended_action":"trust_full_text","next_step":"Use the extracted full text as the primary article source.","operator_label":"Ready","can_retry":false,"can_use_summary":false,"diagnostics_required":false},"content_depth":{"contract_version":"content_depth.v1","category":"full_text","label":"Full text","has_full_text":true,"has_summary":true,"content_length":4979,"summary_length":326,"usable_text_length":4979,"source_field":"content"},"legacy_collapsed":false,"signals":{"extract_state":"ok","extract_error":null,"extract_retries":0,"content_length":4979,"summary_length":326}}},"display_formats":["compact","card","full","digest_section","json"]},"daily_stack_record":{"title":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business - WebWire","url":"https://www.webwire.com/ViewPressRel.asp?SESSIONID=&aId=360615","summary":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward. Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry.","source":"WebWire","date":"2026-09-17T11:32:38+00:00","content":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward.\nZendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each companys unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows.\nThe launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise. Together, they help organizations trust AI with more complex work from start to finish.\nThe era of generic, one-size-fits-all AI agents is over. The best agents are specialists: deeply grounded in the work, the industry, and the business they serve, said Shashi Upadhyay, President of Product, Engineering and AI, Zendesk. Specialized Agents give organizations the expertise and context to take on more complex work, earn trust, and drive quantitative impact.\nSpecialized Agents are a key step toward Zendesks Autonomous Service Workforce, first introduced at Relate 2026. The vision is simple: AI takes on more of the work while businesses remain in control of how that work gets done.\nIndustry Expertise Out of the Box\nIndustry Agents are built for the work businesses within a specific industry have in common. Zendesk is launching with commerce, where AI agents can help customers shop, manage orders, process returns and exchanges, resolve delivery issues, and handle refunds. Over time, Zendesk will expand Industry Agents to additional industries, including financial services, media, and technology, bringing the same industry-specific expertise to the work those businesses handle every day.\nIndustry Agents combine Zendesk AI with the systems, policies, and expertise required to complete high-value workflows from start to finish. In commerce, that means connecting to systems such as Shopify, Narvar, Stripe, and Riskified to understand the customers request, retrieve the right information, and take action without requiring customers or service teams to move between multiple systems.\nZendesk is also working with Riskified to bring industry-leading risk intelligence directly into commerce workflows, helping retailers make smarter decisions about returns, refunds, and exchanges while reducing fraud and policy abuse.\nZendesk Industry Agents are the AI-first platform redefining retail service at scale, said Jeff Otto, Chief Marketing Officer of Riskified. Were excited to embed our specialist AI agents and Identity Risk Intelligence so that every agent, AI or human, confidently knows who theyre actually engaging with, creating delightful experiences for good customers while protecting retailers from fraud and abuse losses.\nCustom Agents for the Work Only Your Business Knows\nNot every workflow can come out of the box.\nEvery business has its own policies, approvals and ways of operating. Using Agent BuilderZendesks no-code environment for creating, testing and deploying agentsbusinesses can now build Custom Agents attuned to how their business is run. Customers have already run more than 1 million Custom Agent executions within seven weeks of launch. Some are seeing automated resolution rates spike 10% post-deployment.\nBusinesses define the job an agent owns, the systems it can use, the actions it can take and where human approval is required. Agents can also run proactively in response to business events or on a schedule, extending automation beyond customer-initiated requests.\nWe want to resolve issues from beginning to end so consumers can get back to using their machines every day, says Leora Machlis, Director of Global Customer Care at SodaStream. Customizing our integrations helps us act quickly as customer needs change.\nWhen a Toniebox isnt working, its not just a technical issueits a toddler waiting, says Lauren Cooper, Director of Global Customer Happiness at Tonies. Parents want answers now, not another hold or a long conversation.\nOne Workforce. 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Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry.","full_text":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward.\nZendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each companys unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows.\nThe launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise. Together, they help organizations trust AI with more complex work from start to finish.\nThe era of generic, one-size-fits-all AI agents is over. The best agents are specialists: deeply grounded in the work, the industry, and the business they serve, said Shashi Upadhyay, President of Product, Engineering and AI, Zendesk. Specialized Agents give organizations the expertise and context to take on more complex work, earn trust, and drive quantitative impact.\nSpecialized Agents are a key step toward Zendesks Autonomous Service Workforce, first introduced at Relate 2026. The vision is simple: AI takes on more of the work while businesses remain in control of how that work gets done.\nIndustry Expertise Out of the Box\nIndustry Agents are built for the work businesses within a specific industry have in common. Zendesk is launching with commerce, where AI agents can help customers shop, manage orders, process returns and exchanges, resolve delivery issues, and handle refunds. Over time, Zendesk will expand Industry Agents to additional industries, including financial services, media, and technology, bringing the same industry-specific expertise to the work those businesses handle every day.\nIndustry Agents combine Zendesk AI with the systems, policies, and expertise required to complete high-value workflows from start to finish. In commerce, that means connecting to systems such as Shopify, Narvar, Stripe, and Riskified to understand the customers request, retrieve the right information, and take action without requiring customers or service teams to move between multiple systems.\nZendesk is also working with Riskified to bring industry-leading risk intelligence directly into commerce workflows, helping retailers make smarter decisions about returns, refunds, and exchanges while reducing fraud and policy abuse.\nZendesk Industry Agents are the AI-first platform redefining retail service at scale, said Jeff Otto, Chief Marketing Officer of Riskified. Were excited to embed our specialist AI agents and Identity Risk Intelligence so that every agent, AI or human, confidently knows who theyre actually engaging with, creating delightful experiences for good customers while protecting retailers from fraud and abuse losses.\nCustom Agents for the Work Only Your Business Knows\nNot every workflow can come out of the box.\nEvery business has its own policies, approvals and ways of operating. Using Agent BuilderZendesks no-code environment for creating, testing and deploying agentsbusinesses can now build Custom Agents attuned to how their business is run. Customers have already run more than 1 million Custom Agent executions within seven weeks of launch. Some are seeing automated resolution rates spike 10% post-deployment.\nBusinesses define the job an agent owns, the systems it can use, the actions it can take and where human approval is required. Agents can also run proactively in response to business events or on a schedule, extending automation beyond customer-initiated requests.\nWe want to resolve issues from beginning to end so consumers can get back to using their machines every day, says Leora Machlis, Director of Global Customer Care at SodaStream. Customizing our integrations helps us act quickly as customer needs change.\nWhen a Toniebox isnt working, its not just a technical issueits a toddler waiting, says Lauren Cooper, Director of Global Customer Happiness at Tonies. Parents want answers now, not another hold or a long conversation.\nOne Workforce. Any Service Platform.\nIndustry and Custom Agents can run in Zendesk or in service environments including Salesforce and ServiceNow, giving businesses specialized AI without requiring them to replace the systems they already use.\nAs agents complete more work, Zendesk continuously learns from the resulting outcomes, helping organizations understand what worked, where agents needed help and how future service can improve.\nTo learn more, read the announcement blog or visit www.zendesk.com/service/ai/ai-agents/specialized-agents\n( Press Release Image: https://photos.webwire.com/prmedia/7/360615/360615-1.jpg )\nWebWireID360615\nThis news content was configured by WebWire editorial staff. 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Zendesk…","badges":["quality:high"],"links":{"read":"/item/84522","original":"https://www.webwire.com/ViewPressRel.asp?SESSIONID=&aId=360615","diagnose":"/api/diagnose?url=https%3A//www.webwire.com/ViewPressRel.asp%3FSESSIONID%3D%26aId%3D360615"},"quality_warning":null},"export":{"title":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business - WebWire","url":"https://www.webwire.com/ViewPressRel.asp?SESSIONID=&aId=360615","summary":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward. Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry.","source":"WebWire","date":"2026-09-17T11:32:38+00:00","content":"Zendesk Introduces Specialized AI Agents Purpose-built for Your Business\nNew Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward.\nZendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each companys unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows.\nThe launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise. Together, they help organizations trust AI with more complex work from start to finish.\nThe era of generic, one-size-fits-all AI agents is over. The best agents are specialists: deeply grounded in the work, the industry, and the business they serve, said Shashi Upadhyay, President of Product, Engineering and AI, Zendesk. Specialized Agents give organizations the expertise and context to take on more complex work, earn trust, and drive quantitative impact.\nSpecialized Agents are a key step toward Zendesks Autonomous Service Workforce, first introduced at Relate 2026. The vision is simple: AI takes on more of the work while businesses remain in control of how that work gets done.\nIndustry Expertise Out of the Box\nIndustry Agents are built for the work businesses within a specific industry have in common. Zendesk is launching with commerce, where AI agents can help customers shop, manage orders, process returns and exchanges, resolve delivery issues, and handle refunds. Over time, Zendesk will expand Industry Agents to additional industries, including financial services, media, and technology, bringing the same industry-specific expertise to the work those businesses handle every day.\nIndustry Agents combine Zendesk AI with the systems, policies, and expertise required to complete high-value workflows from start to finish. In commerce, that means connecting to systems such as Shopify, Narvar, Stripe, and Riskified to understand the customers request, retrieve the right information, and take action without requiring customers or service teams to move between multiple systems.\nZendesk is also working with Riskified to bring industry-leading risk intelligence directly into commerce workflows, helping retailers make smarter decisions about returns, refunds, and exchanges while reducing fraud and policy abuse.\nZendesk Industry Agents are the AI-first platform redefining retail service at scale, said Jeff Otto, Chief Marketing Officer of Riskified. Were excited to embed our specialist AI agents and Identity Risk Intelligence so that every agent, AI or human, confidently knows who theyre actually engaging with, creating delightful experiences for good customers while protecting retailers from fraud and abuse losses.\nCustom Agents for the Work Only Your Business Knows\nNot every workflow can come out of the box.\nEvery business has its own policies, approvals and ways of operating. Using Agent BuilderZendesks no-code environment for creating, testing and deploying agentsbusinesses can now build Custom Agents attuned to how their business is run. Customers have already run more than 1 million Custom Agent executions within seven weeks of launch. Some are seeing automated resolution rates spike 10% post-deployment.\nBusinesses define the job an agent owns, the systems it can use, the actions it can take and where human approval is required. Agents can also run proactively in response to business events or on a schedule, extending automation beyond customer-initiated requests.\nWe want to resolve issues from beginning to end so consumers can get back to using their machines every day, says Leora Machlis, Director of Global Customer Care at SodaStream. Customizing our integrations helps us act quickly as customer needs change.\nWhen a Toniebox isnt working, its not just a technical issueits a toddler waiting, says Lauren Cooper, Director of Global Customer Happiness at Tonies. Parents want answers now, not another hold or a long conversation.\nOne Workforce. Any Service Platform.\nIndustry and Custom Agents can run in Zendesk or in service environments including Salesforce and ServiceNow, giving businesses specialized AI without requiring them to replace the systems they already use.\nAs agents complete more work, Zendesk continuously learns from the resulting outcomes, helping organizations understand what worked, where agents needed help and how future service can improve.\nTo learn more, read the announcement blog or visit www.zendesk.com/service/ai/ai-agents/specialized-agents\n( Press Release Image: https://photos.webwire.com/prmedia/7/360615/360615-1.jpg )\nWebWireID360615\nThis news content was configured by WebWire editorial staff. 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