{"id":47087,"topic":"ai","source":"International Airport Review","title":"Salvador Airport upgrades virtual assistant with generative AI - International Airport Review","url":"https://www.internationalairportreview.com/salvador-airport-upgrades-virtual-assistant-with-generative-ai/2136076.article","url_hash":"d6e68e5cfc5a19204b8897017782147fe45be8cf","author":"","summary":"Salvador Airport upgrades virtual assistant with generative AI International Airport Review","content":"Salvador Airport has upgraded its virtual assistant with generative AI to provide passengers with faster, more natural travel support and information.\nSalvador Bahia Airport (SSA), part of the VINCI Airports network, has launched a new version of its virtual assistant, Ana, incorporating generative artificial intelligence (AI) to enhance the passenger experience through more intuitive and personalised interactions.\nThe upgraded assistant is designed to understand questions written in natural language, allowing passengers to ask for information in their own words rather than navigating predefined menus. The enhancement forms part of the airport’s wider digital transformation strategy, aimed at making travel information more accessible throughout the passenger journey.\nAna is available 24 hours a day through the airport’s website, social media channels and QR codes positioned across the terminal, providing passengers with quick access to travel information before, during and after their journeys.\nAI assistant delivers real-time passenger information\nThe new version of Ana can answer questions on a wide range of airport services, including boarding documentation, baggage regulations, flight status, boarding gates, retail and food outlets, terminal facilities, airline customer service contacts and passenger support channels.\nThe assistant combines Salvador Bahia Airport’s official information database with live operational data, enabling it to provide passengers with up-to-date flight information and guidance throughout their journey.\nDeveloped by Brazilian digital solutions company Strelo, the upgraded platform reflects VINCI Airports’ wider commitment to using digital technologies to improve operational efficiency and enhance customer service across its airport network.\nDaniela Franco, Communications Manager at Salvador Bahia Airport, said: “Travelling already involves many decisions and questions. 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The enhancement forms part of the airport’s wider digital transformation strategy, aimed at making travel information more accessible throughout the passenger journey.\nAna is available 24 hours a day through the airport’s website, social media channels and QR codes positioned across the terminal, providing passengers with quick access to travel information before, during and after their journeys.\nAI assistant delivers real-time passenger information\nThe new version of Ana can answer questions on a wide range of airport services, including boarding documentation, baggage regulations, flight status, boarding gates, retail and food outlets, terminal facilities, airline customer service contacts and passenger support channels.\nThe assistant combines Salvador Bahia Airport’s official information database with live operational data, enabling it to provide passengers with up-to-date flight information and guidance throughout their journey.\nDeveloped by Brazilian digital solutions company Strelo, the upgraded platform reflects VINCI Airports’ wider commitment to using digital technologies to improve operational efficiency and enhance customer service across its airport network.\nDaniela Franco, Communications Manager at Salvador Bahia Airport, said: “Travelling already involves many decisions and questions. 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