{"id":45487,"topic":"ai","source":"Banking Dive","title":"Tasks, not customer tiers should drive bank AI use: Deloitte - Banking Dive","url":"https://www.bankingdive.com/news/bank-ai-use-contact-centers-customer-service-deloitte/826047/","url_hash":"5a73c3538bb6fbf8a39c251f0cb7a7d795fdc6df","author":"","summary":"<a href=\"https://news.google.com/rss/articles/CBMimgFBVV95cUxNWktVd0xXdk9FSUZzUVJxNFc5Ql9Sdm5YUDJGd3M0WlFZX1FXY0tjcnRPaDNFLXRoWllubUJFNl83YktaTTFGdmtUbkJVT2hCM1R4ZzdDM0pUb1BrQ01zZzN6WEV0LWdxc1AwamptSTdxNGQyWXFMYUl0aWFPRHBzQzFuYnc5cFp6cm5VZFB4UDc4cGNpWnljdmpR?oc=5\" target=\"_blank\">Tasks, not customer tiers should drive bank AI use: Deloitte</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">Banking Dive</font>","content":null,"image_url":null,"lang":"en","published_at":"2026-07-24T16:53:57+00:00","fetched_at":"2026-07-24T17:15:05+00:00","status":"read","starred":0,"extract_state":"failed","summary_auto":null,"cluster_id":null,"extract_retries":2,"extract_error":"trafilatura_none","contract_version":"news_item.v1","format_contract_version":"news_item_formats.v1","dedup_url":"https://www.bankingdive.com/news/bank-ai-use-contact-centers-customer-service-deloitte/826047/","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"low","confidence":0.2,"failure_kind":"extractor_empty","retryable":false,"retry_after_attempts":0,"reason":"Low confidence: extractor returned no usable article text.","operator_guidance":{"severity":"warning","recommended_action":"use_summary_with_caveat","next_step":"Use the available summary only with a visible quality caveat.","operator_label":"Use summary with caveat","can_retry":false,"can_use_summary":true,"diagnostics_required":true},"content_depth":{"contract_version":"content_depth.v1","category":"summary_only","label":"Summary only","has_full_text":false,"has_summary":true,"content_length":0,"summary_length":398,"usable_text_length":398,"source_field":"summary"},"legacy_collapsed":false,"signals":{"extract_state":"failed","extract_error":"trafilatura_none","extract_retries":2,"content_length":0,"summary_length":398}},"news_item":{"id":45487,"canonical_url":"https://www.bankingdive.com/news/bank-ai-use-contact-centers-customer-service-deloitte/826047/","source_url":"https://www.bankingdive.com/news/bank-ai-use-contact-centers-customer-service-deloitte/826047/","title":"Tasks, not customer tiers should drive bank AI use: Deloitte - 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