# Bank of America upgrades customer service employee tool - Customer Experience Dive

*Источник: Customer Experience Dive*
*Дата: 2026-07-23*
*Язык: en*

<a href="https://news.google.com/rss/articles/CBMisAFBVV95cUxNanFxQkxKTW1pR28zbDdyMDlEa2xUNzQtMWJsVWFPMUZoVDZuVFFuaFpRM18zMmR1cjRMdWtJVzczblJBWmZMUXZldkwtZW1WR1FSUkRSRGlsOFpob0tRM0Njd3BwSmpMLWpqYm05YnZXeXVGRFFBNzhzeHNsOUYyOVYtZXBsTVN2VFBNUG1ZRThfc0xucHlsMW5xZXRrLWpTbjRUX0l0T3NRRkotUXo4Tg?oc=5" target="_blank">Bank of America upgrades customer service employee tool</a>&nbsp;&nbsp;<font color="#6f6f6f">Customer Experience Dive</font>

[Оригинал](https://www.customerexperiencedive.com/news/bank-of-america-generative-ai-erica-assist-customer-service/825851/)