{"id":36063,"topic":"ai","source":"BBVA","title":"BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience - BBVA","url":"https://www.bbva.com/en/innovation/bbva-goes-beyond-satisfaction-surveys-and-uses-ai-to-measure-the-real-customer-experience/","url_hash":"d2a24fbbf3f8df9c15953b3fd672093cbcc8d1d4","author":"","summary":"<a href=\"https://news.google.com/rss/articles/CBMiwwFBVV95cUxQS1N1RnBaazhjZXlNd2JUeGtiZF9QNlBDbjNDVF9ySTVMbW5ueUstTHQ4OUMwV1JSV1hwdVktV2NNTkR0VENLZ1BSMFk2V1pjY3RFU1dxVlpjVzM0MER2aWxIVEFyZ09wdjZiWHVuMWU4ZUFFeEg2d3Y2Qk44Q0c2YlM4eDRuSEVfQTRNS091Umxua0VhOExKdTFyVDNyRldubXZMbER2NWI2V0U4blQ4ai1aNEQtQWlYZnVtX1NFSExkSXc?oc=5\" target=\"_blank\">BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience</a>&nbsp;&nbsp;<font color=\"#6f6f6f\">BBVA</font>","content":null,"image_url":null,"lang":"en","published_at":"2026-07-14T00:48:45+00:00","fetched_at":"2026-07-14T07:15:03+00:00","status":"read","starred":0,"extract_state":"failed","summary_auto":null,"cluster_id":null,"extract_retries":2,"extract_error":"trafilatura_none","contract_version":"news_item.v1","format_contract_version":"news_item_formats.v1","dedup_url":"https://www.bbva.com/en/innovation/bbva-goes-beyond-satisfaction-surveys-and-uses-ai-to-measure-the-real-customer-experience/","quality_profile":{"profile_version":"extraction_quality.v2","bucket":"low","confidence":0.2,"failure_kind":"extractor_empty","retryable":false,"retry_after_attempts":0,"reason":"Low confidence: extractor returned no usable article text.","operator_guidance":{"severity":"warning","recommended_action":"use_summary_with_caveat","next_step":"Use the available summary only with a visible quality caveat.","operator_label":"Use summary with caveat","can_retry":false,"can_use_summary":true,"diagnostics_required":true},"content_depth":{"contract_version":"content_depth.v1","category":"summary_only","label":"Summary only","has_full_text":false,"has_summary":true,"content_length":0,"summary_length":474,"usable_text_length":474,"source_field":"summary"},"legacy_collapsed":false,"signals":{"extract_state":"failed","extract_error":"trafilatura_none","extract_retries":2,"content_length":0,"summary_length":474}},"news_item":{"id":36063,"canonical_url":"https://www.bbva.com/en/innovation/bbva-goes-beyond-satisfaction-surveys-and-uses-ai-to-measure-the-real-customer-experience/","source_url":"https://www.bbva.com/en/innovation/bbva-goes-beyond-satisfaction-surveys-and-uses-ai-to-measure-the-real-customer-experience/","title":"BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience - 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