{"input_url":"https://www.smartcitiesdive.com/news/ai-service-agent-raleigh-north-carolina-cio-servicenow/826154/","gnews_decode":"https://www.smartcitiesdive.com/news/ai-service-agent-raleigh-north-carolina-cio-servicenow/826154/","http_status":200,"final_url":"https://www.smartcitiesdive.com/news/ai-service-agent-raleigh-north-carolina-cio-servicenow/826154/","html_length":287182,"trafilatura_result":"ok","text_length":4802,"text_preview":"How do you train an AI service agent for the public sector? Raleigh, North Carolina, CIO Mark Wittenburg likens it to onboarding a new employee.\n“You don't bring somebody on to the help desk and then immediately give them admin [permissions],” Wittenburg told Smart Cities Dive. “You slowly build tru","verdict":"OK"}