{"input_url":"https://www.cio.com/article/4220431/how-ai-and-cybersecurity-are-reshaping-servicenow.html","gnews_decode":"https://www.cio.com/article/4220431/how-ai-and-cybersecurity-are-reshaping-servicenow.html","http_status":200,"final_url":"https://www.cio.com/article/4220431/how-ai-and-cybersecurity-are-reshaping-servicenow.html","html_length":269823,"trafilatura_result":"ok","text_length":8141,"text_preview":"The once stable era of IT service management (ITSM) has entered a period of disruption and uncertainty. At least if you’re an investor or enterprise customer with an interest in ITSM giant ServiceNow, the signals over recent months have been hard to ignore.\nLast year, the category leader delivered m","verdict":"OK"}