{"input_url":"https://www.bankingdive.com/news/bank-ai-use-contact-centers-customer-service-deloitte/826047/","gnews_decode":"https://www.bankingdive.com/news/bank-ai-use-contact-centers-customer-service-deloitte/826047/","http_status":200,"final_url":"https://www.bankingdive.com/news/bank-ai-use-contact-centers-customer-service-deloitte/826047/","html_length":294421,"trafilatura_result":"ok","text_length":6824,"text_preview":"The contact center has become “one of the most ripe places” within banks for artificial intelligence-driven transformation, said Lauren Littlefield, a managing director for Deloitte Consulting.\n“But it has to be done thoughtfully and with respect to enhancing the experience, as opposed to just takin","verdict":"OK"}