{"input_url":"https://sloanreview.mit.edu/article/how-genai-can-and-cant-help-manage-customer-insights/","gnews_decode":"https://sloanreview.mit.edu/article/how-genai-can-and-cant-help-manage-customer-insights/","http_status":200,"final_url":"https://sloanreview.mit.edu/article/how-genai-can-and-cant-help-manage-customer-insights/","html_length":270842,"trafilatura_result":"ok","text_length":18904,"text_preview":"Topics\nCompanies want to harness insights about customers from a wide variety of places. Generative AI tools can help in new ways, but some classic knowledge management obstacles remain. Here’s what customer and market insight leaders at companies like P&G, PepsiCo, and Novartis have learned about g","verdict":"OK"}