{"input_url":"https://news.sap.com/2026/07/state-of-cx-the-humanity-ai/","gnews_decode":"https://news.sap.com/2026/07/state-of-cx-the-humanity-ai/","http_status":200,"final_url":"https://news.sap.com/2026/07/state-of-cx-the-humanity-ai/","html_length":101248,"trafilatura_result":"ok","text_length":7153,"text_preview":"The state of customer experience in 2026 can be summed up simply: customers have never had more ways to interact with your brand, and they’ve never been less tolerant about friction when engaging.\nWhile the power of technology is at its apex, so are expectations. And the gap between the two is where","verdict":"OK"}